Customer Service

job description

Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

Working within the flexible packaging sector across the food, medical, and pharmaceutical supply chains, we are seeking an ambitious individual to join our Internal Sales / Customer Services team.

This role involves proactively managing a defined customer base, delivering the highest standards of customer service, processing orders, managing stock, promoting our product range, and driving internal sales growth.

Job Dimensions & Scope

• Work closely with the external sales team to maintain and strengthen customer relationships and ensure accurate, timely processing of customer orders.
• Work with sales teams to support/develop new business opportunities; onboarding management
• Develop and maintain positive business relationships with customer portfolio
• Generate orders from new and existing customers, proactively driving additional volume through existing and lapsed accounts.
• Manage stock control and oversee payment administration to ensure accuracy and compliance with company procedures.
• Resolve customer queries effectively, efficiently, and with a high level of professionalism and sensitivity.
• Ensuring the customer has a positive experience whilst maintaining our commercial position.
• Maintain high levels of organisational effectiveness, communication, and attention to detail.
• Collaborate cross-functionally with planning, production, distribution, and technical teams to ensure seamless service delivery.

This is a fast paced role requiring the ability to effectively multitask while maintaining focus on key KPIs and performance standards. Success in this position depends on building and strengthening customer relationships, proactively identifying growth opportunities, assisting in driving increased sales volumes within a highly competitive market. The role also requires balancing service excellence with commercial objectives, often under tight deadlines and changing priorities.

Qualifications / Requirements

• Working experience within a sales, customer service, or internal sales environment.
• Strong communication skills, with the ability to build effective relationships across a diverse customer base.
• Commercially aware, with the ability to identify opportunities to grow sales and add value.
• Highly organised, with the ability to prioritise and manage multiple tasks in a fast paced environment.
• Strong attention to detail and accuracy, particularly in order processing and stock management.
• Competent in Microsoft Office (Word, Excel, Outlook)
• Previous experience with Navision would be an advantage but training is available
• Exposure to manufacturing and / or packaging industries would be an advantage
• Proactive, self motivated, and results oriented approach.
• Ability to work collaboratively within cross functional teams.

Individual Attributes

• Proactive and solution focused
• Ability to prioritise duties while maintaining flexibility
• Integrity
• Results focused
• Resilient